Use this page when something needs human attention: a failed payment, registry processing delay, nameserver change, transfer/EPP request, suspected abuse, trademark issue or reseller escalation.
Send the domain name, invoice/order number if available, payment method used, payer name, payment reference and the exact error or screenshot. Registration proceeds after payment is confirmed and registry processing succeeds.
Send the domain name, current registrar/provider, proof you are authorised to request the transfer, and the destination nameservers or provider instructions. Ownership and approval checks protect the domain owner.
Send the exact record type, name, value, TTL, whether it should be proxied or DNS-only, and what service depends on it. For email, include MX, SPF, DKIM, DMARC and the mail provider.
Send the domain, URLs, screenshots, timestamps, headers if email is involved, and why it is harmful. Public lookup data may be redacted, but registrar/operator escalation can still handle legitimate abuse reports.
Send the domain, your relationship to the mark/name, supporting evidence, the requested action and contact details. We cannot publish private registrant data just because a domain is registered.
Include reseller account email, client reference, affected domains, requested action, urgency, payment/deposit status and whether client services are currently down.
Domain, DNS and nameserver changes can break websites or email. The SOP is: verify the request, preserve existing records, make the smallest safe change, then confirm the result publicly.
Normal requests are handled in business-hours order. Urgent domain, DNS, payment or abuse reports should include the word urgent and the business impact so they can be triaged correctly.
For now, use the contact route already provided by DIC/domains.com.na order replies and invoices. A dedicated ticket form can be added next.